SHIPPING POLICY
Welcome to Bloom Home Supply! We value your patronage and strive to make your shopping experience as enjoyable and hassle-free as possible. This Shipping Policy applies to all purchases made through our website https://theralightcenter.com/.
Please note that these are just estimated times, and actual delivery time may vary.
Please save all packaging materials and damaged goods before filing a claim.
Used products, or products damaged by the customer, will not be eligible for refund.
To initiate a return, please request a Return Authorization Number by emailing support@theralightcenter.com with a detailed reason for return and pictures or a video of the product that supports your reason.
Upon approval, you will receive the RA# and the instructions to mail the product you would like to return to our company address at HCOMMERCE Pte. Ltd., 3 Coleman Street #03-24, 179804, Singapore.
To ensure your refund, please use a trackable mail service. We will not be responsible for lost or missing packages.
Upon the receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.
For more information, feel free to contact our support team at support@theralightcenter.com
Thank you for choosing Therapy Light Center!
Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. The estimated delivery time is 10-20 business days for standard shipping, 7-15 days for express shipping, and 10-20 days for free shipping options.Please note that these are just estimated times, and actual delivery time may vary.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.Customs, Duties, and Taxes
Bloom Home Supply is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).Damages
Bloom Home Supply is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
We strive to deliver the best in quality and value. If for any reason you are not satisfied with your order, we are happy to accept returns and issue a full refund of your purchase. Products can only be returned if they are still in their original condition and packaging.Used products, or products damaged by the customer, will not be eligible for refund.
To initiate a return, please request a Return Authorization Number by emailing support@theralightcenter.com with a detailed reason for return and pictures or a video of the product that supports your reason.
Upon approval, you will receive the RA# and the instructions to mail the product you would like to return to our company address at HCOMMERCE Pte. Ltd., 3 Coleman Street #03-24, 179804, Singapore.
To ensure your refund, please use a trackable mail service. We will not be responsible for lost or missing packages.
Upon the receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.
For more information, feel free to contact our support team at support@theralightcenter.com
Thank you for choosing Therapy Light Center!