PAYMENT & ORDER
PAYMENT
What kind of payment method may I use at https://www.theralightcenter.com/
We accept the following payment options :
Credit Card - We accept Visa/Mastercard
PayPal - Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit www.paypal.com.
What if my payment has failed?
There may be several reasons for why payment for an order has failed. Reach out to our Customer Service Team via email: support@bloomhomesupply.com with subject 'Fail Payment' and provide your details and/or screenshot of trouble (if can)
ORDER
Where is my order confirmation number?
An order confirmation number is only generated for online orders - once you've successfully placed your order online, you will receive an email containing the details of your order.
Did not receive your Order Confirmation?
Let us help you! Contact our Customer Service Team via email: support@theralightcenter.com with subject 'Order Checking'
Why does my order status show 'Payment Pending'?
Typically, the 'Payment Pending' status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.
Unable to reattempt payment or didn't get a payment failure email?
Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team via email: support@bloomhomesupply.com with subject 'Payment Pending' and we'll send you a link for another attempt at payment!
Paid but order status has not been updated after 24 hours?
Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us via email: support@theralightcenter.com with subject 'Order Whereabouts' as the concern.
Can I make changes to or cancel my order once it's been placed?
Unfortunately, once you successfully make an order, we're not able to make any further changes like shipping method upgrades or change in quantities for your beauty haul. As HCOMMERCE is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!
For further enquiries, please contact our Customer Service Team us via email: support@theralightcenter.com with subject ‘Order Support”
DELIVERY
How can I track my order?
Here is a guide to track your order:
Once your order has been shipped, you will receive an email from us with the tracking number and a link to track your order. You can also access the following link to track your order: Click Here
To track your order using the tracking number, follow these steps:
Step 1: Visit the website of the shipping carrier
To begin tracking your order, visit the website of the shipping carrier that is delivering your package. Common carriers include FedEx, UPS, and DHL.
Step 2: Enter your tracking number
Once you have accessed the website, locate the area for tracking packages and enter your tracking number into the provided field. Make sure to enter the tracking number exactly as it appears in the email or on the tracking page.
Step 3: View your shipment status
After you have entered your tracking number, you will be able to view the status of your shipment. This may include information about when your package was shipped, when it is expected to arrive, and where it is currently located.
If you have any questions about your order or need further assistance with tracking your package, please contact us at support@theralightcenter.com
My order is Preparing to ship/ In Transit, what does that mean?
Hang tight! Your order has been packed and has left HCOMMERCE 's warehouse! At this stage, you'll receive an email update from us that will contain a Tracking Number for your parcel. Please give about 72 hours for your tracking to be live.
What are your delivery options and how long is shipping?
At Bloom Home Supply, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy outlined below to understand our process and estimated delivery times.
Processing Time: All orders are processed within 2-3 business days. Please note that orders are not shipped or delivered on weekends or holidays. This processing time is essential to ensure the quality and accuracy of your order.
Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. The estimated delivery time for standard shipping is 10-20 business days, for express shipping is 7-15 days, and for free shipping is 10-20 days.
Please note that these are estimated delivery times and actual delivery time can vary depending on factors such as customs clearance and local postal services.
If you have any questions or concerns about your order, please do not hesitate to contact our customer support team at support@theralightcenter.com. We are more than happy to assist you.
Thank you for choosing Bloom Home Supply, and we look forward to serving you.
Do you process orders during Public Holidays?
While we’d love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.
Why is there a delay in delivery?
Due to a high volume of orders and our precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order. You may log into How can I track my order? to check the status of your order.